Prof. Jay Rao

Professor, Strategy & Innovation


B.Engg., Indian Institute of Technology, Chennai, India
M.S., University of Kentucky
Ph.D., University of California, Los Angeles


Innovation Strategy
Culture of Innovation
Innovation Implementation and Scaling
Strategies for Innovation and Growth
Service Strategies and Customer Experience Innovation
Corporate Entrepreneurship

Dr. Rao teaches extensively in the Babson Executive Education programs. His executive teaching and consulting is in the areas of innovation, implementation of innovation initiatives within firms, corporate entrepreneurship and customer experience innovation. Dr. Rao also teaches 2 elective courses in the Babson MBA programs — (1) Strategies for Innovation and Growth and (2) Innovation in Service Industries.

His research has appeared in The Sloan Management Review, IESE Insight, Journal of Innovative Management, The Academy of Management Executive, Production and Operations Management Journal, Quality Management in Health Care, and the Cornell Hotel and Restaurant Administration Quarterly. He has written several business cases that range in topics from Innovation, Innovation Strategy, Customer Experience, Customer Service, Operations Strategy, Strategic Alignment, Supply Chain Management, and Quality Management.

Through Babson Executive Education he has taught for BBVA, Novartis, Fresinius Medical Care, Covidien, BAE Systems, Ocean Spray, Halma, Saltire Foundation, RedEmprendia, NFPA, U.S. Navy, SABIC, Citizens Bank, Taco, Merck, Masco Corp., Scottish Enterprise, Innovation Norway, North Atlantic Capital, PANalytical, EMC, GlaxoSmithKline, Boathouse, and others.

He has also taught executives and/or consulted for Mars, Repsol (Spain), Firmenich, Argos (Colombia), Familia (Colombia), Auteco (Colombia), Nutresa (Colombia), Verti-Mapfre (Spain), Reed Elsevier, PWC (Spain), Bayer Material Science (Germany), Iberdrola (Spain), Assa Abloy Americas, Massachusetts General Hospital (Boston), PRIME Business School (Colombia), Banco Occidente (Colombia), Chilectra (Chile), Agricola Garces (Chile), Groupo Security (Chile), Entel (Chile), Coagra (Chile), Inter-American Development Bank, Benchmark Assisted Living (Boston), EMDSerono, FORUM (Colombia), FitLinxx, Penteo (Spain), BFA Conseil (France), Novartis, Lojack, Fidelity Investments, Merrill Lynch, Boston Scientific Corporation and others.

He is a member of the Innovation Advisory Board at Ocean Spray. He also has a family-business background and sits on the board of The HJKP Educational Trust (India).