Vitae |
Michael
Levy, Ph.D.
I. PERSONAL DATA January 2007
Telephone: (781) 239-5629 FAX: (781) 239-5139 Email: mlevy@babson.edu
II. EDUCATION
1978 Ph.D., The Ohio State University (Marketing and Logistics)
1975 M.S., University of Colorado at Boulder (Marketing)
1971 B.S., University of Colorado at Boulder (Marketing)
III. TEACHING EXPERIENCE
Academic Position
July 1999 to Present Charles Clarke Reynolds Professor of Marketing Babson College Babson Park, Ma. 02457
March and July 2003 Visiting Professor September 2004 St. Gallen University Switzerland
July 1988 to 1999 Professor and Chair Department of Marketing School of Business Administration University of Miami Coral Gables, Florida 33124
September 1987 to June 1988 Professor Department of Marketing School of Business Administration University of Miami Coral Gables, Florida 33124
September 1982 to August 1987 Associate Professor Marketing Department Edwin L. Cox School of Business Southern Methodist University Dallas, Texas
Fall 1978 to September 1982 Assistant Professor Marketing Department Edwin L. Cox School of Business Southern Methodist University Dallas, Texas
Fall 1975 to Summer 1978 Teaching/Research Associate The Ohio State University Columbus, Ohio
Courses Taught
Retailing in a Networked Environment (graduate/undergraduate) Marketing Policy (graduate) Retailing Management (graduate/undergraduate) Marketing Research (graduate/undergraduate) Marketing Fundamentals (graduate/undergraduate) Inventory Management (graduate)
IV. ACADEMIC HONORS AND AWARDS
“Living Legend of Marketing Award,” Omer de Serres Chair of Retailing, Ecole des Hautes Etudes Commerciales, Presented at the 2002 Society for Marketing Advances Conference, St. Petersburg, Florida.
Stanley C. Hollander Best Retailing Paper Award and M. Wayne Delozier Best Conference Paper Award, The 2002 Academy of Marketing Science Annual Conference, “The Effects of Wait Expectations, Store Atmosphere and Merchandise Value Perceptions on Store Patronage Intentions,” co-authors: Dhruv Grewal, Julie Baker, and Glenn Voss.
“Best Researchers in Marketing,” John Fraedrich, Marketing Educator, Summer 1997.
Outstanding Faculty Research Recipient, Edwin L. Cox School of Business, Southern Methodist University, 1981
A. T. Kearney Doctoral Dissertation Research Grant sponsored by the National Council of Physical Distribution Management, 1977
Eighth Annual Albert Haring Symposium, Indiana University Graduate School of Business, 1978
V. PUBLICATIONS
Refereed Journals "Developing a Deeper Understanding of Post-Purchase Perceived Risk and Repeat Purchase Behavioral Intentions in a Service Setting," (co-authors Dhruv Grewal, Jerry Gotlieb and Gopal Iyer), forthcoming.
The Variance in Sales Performance Explained by the Knowledge Structures of Salespeople,” (co-authors Arun Sharma and Heiner Evanschitzky). Journal of Personal Selling and Sales Management, forthcoming.
“Comment: Starting to Solve the Method
Puzzle in Salesperson Self-Report Evaluations: “Internet Retailing: Enablers, Limiters And Market Consequences,” (co-authors Dhruv Grewal and Gopalkrishnan R. Iyer) (2004) Journal of Business Research, 57, pp. 703-713.
"An Examination of Moderators of the Effects of Customers' Evaluation of Employee Courtesy on Attitude Toward the Service Firm," (co-authors Jerry Gotlieb, Dhruv Grewal, and Joan Lindsey-Mullikin (2004), Journal of Applied Social Psychology, No. 4., pp. 825-47.
“The Influence of Internet-Retailing Factors on Price Expectations,” (co-authors Dhruv Grewal, Jeanne Munger, and Gopal Iyer), ( 2003) Psychology & Marketing,20 (6), June, pp. 477-495 (lead article).
"Wait Expectations, Store Atmosphere and Store Patronage Intentions." (co-authors Julie Baker, Dhruv Grewal, and Glenn Voss), (2003) Journal of Retailing, 79, 4, pp. 259-68.
"Salespeople's Affect toward Customers: Why should it be Important for Retailers?" (co-author Arun Sharma Journal of Business Research, 56, No. 7, July 2003, pp. 523-9.
"Supply Chain Management in a Networked Economy." (co-author Dhruv Grewal), Journal of Retailing, 76(winter): 415-429.
“Personal Selling in Retail Settings: How Does the Internet and Related TechnologiesEnable and Limit Successful Selling?,” (co-authors Grewal, Dhruv, and Greg W. Marshall), Journal of Marketing Management, 18 (3-4) April 2002, pp. 301-316.
"Knowledge Structures of Salespeople as Antecedents of Performance: A Comprehensive Test of Key Propositions, (co-authors Arun Sharma and Ajith Kumar), Journal of Retailing, 76 (1) Spring 2000, pp. 53-69.
“Planning Merchandising Decisions Efficiently by Disaggregating Sales to Account for Regional and Product Assortment Differences,” (co-authors Dhruv Grewal, Arun Sharma, and Anuj Mehrotra) Journal of Retailing, 75 (3) 1999, pp. 405-24.
“What Information Can Relationship Marketers Obtain From Customer Evaluations of Salespeople,” (co-authors Douglas M. Lambert and Arun Sharma) Industrial Marketing Mangement 26, 1997, pp. 177-187.
“Categorization of Customers by Retail Salespeople,” (co-author Arun Sharma), Journal of Retailing, Vol. 71, No. Spring 1995, pp. 71-82.
The Customer Satisfaction/Logistics Interface,” (co-authors Dhruv Grewal and Arun Sharma), Journal of Business Logistics, Vol. 16, No. 2, 1995, pp. 1-22 (lead article).
"Adaptive Selling: The Role of Gender, Age, Sales Experience, and Education," (co-author Arun Sharma), Journal of Business Research, 31, 39-47, 1994.
"Relationships Among Measures of Retail Salesperson Performance," (co-author Arun Sharma), Journal of the Academy of Marketing Science, Vol. 21, No. 3, 1993, 231-38.
"An Experimental Approach to Making Retail Store Environmental Decisions," (co-authors Julie Baker and Dhruv Grewal), Journal of Retailing, Vo. 68, No. 4, Winter 1992, 445-460, to be reprinted in Naresh Malhotra, ed., Fundamentals of Marketing Research, Sage Publications, 2007.
"On Assumed Assumptions and the Inventory Centralization/Decentralization Issues," (co-authors Donald J. Bowersox and Walter Zinn), Journal of Business Logistics, Vol. 11, No. 2, (1990).
"Influence of Organizational Fairness on Work Outcomes of Retail Sales People", (co-author Alan Dubinsky), Journal of Retailing, 65, No. 2, (Summer 1989), pp. 221-252.
"Measuring the Effect of Inventory Centralization/Decentralization on Aggregate Safety Stock: The 'Square Root Law' Revisited", (co-author Walter Zinn), Journal of Business Logistics, 10, No. 1, 1989, pp 1-14.
"The Decomposition of Firm Value in a Hierarchical Retailing Organization", (co-author Michael M. Van Breda), Journal of Retailing, Vol. 64, No. 2, (Summer 1988), pp. 215-226.
"Speculative Inventory Management: A Total Channel Perspective", (with co-author Walter Zinn), International Journal of Physical Distribution and Materials Management, Vol. 18 No. 5, 1988, pp 34-39.
"A Psychometric Assessment of a Scale to Measure Organizational Fairness", (with co-authors C. Un Lim and A. Dubinsky), Psychological Reports, Vol. 63, 1988, pp 211-224.
"An Experimental Approach to Planning the Duration and Size of Markdowns", (co‑author Daniel J. Howard), International Journal of Retailing, 3, No. 2, 1988, pp 48-58.
"Sales Management Performance Evaluation: A Residual Income Perspective", (co‑author William L. Cron), Journal of Personal Selling and Sales Management, 7, August 1987, 57‑66.
"A Decision Support System for Determining a Quantity Discount Pricing Policy", (co‑authors William Cron and Robert Novack), Journal of Business Logistics, 6, No. 2, 1985, 110‑141.
"Ethics in Retailing: Perceptions of Retail Salespeople", (co‑author Alan J. Dubinsky), Journal of the Academy of Marketing Science, Vol. 13, Winter/Spring, 1985, 1‑16. "Participation in Marketing Channel Functions and Economic Performance", (co‑author William Cron), International Journal of Physical Distribution and Materials Management, 14, No. 6, 1984, 17‑33.
"Further Reflections on Cash Discounts", (co‑author Charles A. Ingene), Journal of Marketing, Vol. 49, No. 1, Winter, 1985, 147‑8.
"A Financial Perspective on the Shift of Marketing Functions", (co‑author Michael van Breda), Journal of Retailing, Vol. 60, No. 4, Winter, 1984, 23‑42.
"Residual Income Analysis: A Method of Inventory Investment Allocation and Evaluation", (co‑author Charles A. Ingene), Journal of Marketing, Vol. 48, Summer, 1984, 93‑104, reprinted in Marketing Espansione.
"The Effect on Sales Changes in a 'Push' Marketing Strategy in a Marketing Channel Context", (co‑author George W. Jones, Jr.), Journal of the Academy of Marketing Science, Winter, 1984, 85‑105.
"Identifying and Addressing Retail Salespeople's Ethical Problems: A Method and Application", (co‑author Alan J. Dubinsky), Journal of Retailing, 59, Spring, 1983, 46‑66.
"Retailers: Head Off Credit Cards With Cash Discounts", (co‑author Charles A. Ingene), Harvard Business Review, May‑June, 1983, 18‑22.
"Formulating Push Marketing Strategies: A Method and Application", (co‑authors Jack Webster and Roger A. Kerin), Journal of Marketing, 47, Winter, 1983, 25‑34, reprinted in Italian in Marketing Espansione, No. 13, November, 1983, 46‑52.
"Cash Discounts to Retail Customers: An Alternative to Credit Card Sales", (co‑author Charles A. Ingene), Journal of Marketing, 46, No. 2, Spring, 1982, 92‑103.
"Customer Service: A Managerial Approach to Controlling Marketing Channel Conflict", International Journal of Physical Distribution and Materials Management, 11, No. 7, 1981, 38‑52.
"Diminishing Marginal Returns to Customer Service", Journal of Physical Distribution and Materials Management, 11, No. 1, 1981, 14‑24.
"Toward an Optimal Customer Service Policy", Journal of Business Logistics, 2, No. 2, 1981, 87‑109.
"A Flexible Approach to Determining Customer Payment Discounts" (co‑author Dwight Grant), Industrial Marketing Management, 10, 1981, 11‑15, reprinted in Stanley J. Shapiro and B.H. Kirpilani, eds. Marketing Effectiveness: Insights from Accounting and Finance, Boston, Allyn and Bacon, 1984.
"Financial Terms of Sale and Control of Marketing Channel Conflict", (co‑author Dwight Grant), Journal of Marketing Research, 17, November, 1980, 524‑30.
Editorials
“The Concept of the ‘Big Middle,” (co-authors Dhruv Grewal, Robert A. Peterson and Bob Connolly), (2005) Journal of Retailing Editorial, 81, No. 2, pp. 83-88, reprinted in 2006, International Retail and Marketing Review, 12 (June) 38-45.
“Retail Branding and Loyalty: An Overview,” (co-authors Dhruv Grewal and Donald Lehmann) (2004), Journal of Retailing, 80, No. 4,pp. ix-xii.
“Emerging Trends in Retail Pricing Practice: Implications for Research,” (co-authors Dhruv Grewal, Praveen K. Kopalle and James D. Hess) (2004), Journal of Retailing, 80, No. 3, pp. xiii-xxi.
“Editorial: Passing the Baton,” (co-author Dhruv Grewal), Journal of Retailing, Winter 2001, Vol 77, No. 3.
Books and Multimedia
Retailing Management (Canadian Version). First edition, 2005, (co-author Barton A. Weitz and Sheryn Beattie).
Retailing Management. Sixth Edition, 2007, (co-author Barton A. Weitz), Fifth edition, 2004, (co-author Barton A. Weitz) (translated into Chinese). Fourth edition, 2001(co-author Barton A. Weitz). Third edition, Irwin/McGraw-Hill, 1998 (translated into Portugese and Chinese long-form). Second edition, 1995 (translated into Chinese long-form, Indonesian); Chicago: Irwin; First edition,1992 (translated into Spanish); The first edition is part of Multimedia MBA, Small Business Edition, a CD-ROM containing 6 textbooks, Irwin, 1995.
Retailing Management Training Course, Chicago: Andersen Consulting, 1997 (A CD-ROM based training course for consultants working in the retailing industry and related fields.)
Essentials of Retailing., Chicago: Irwin;, 1996, (translated Chinese Simplified Character Short Form) (co-author Barton A. Weitz).
Book Chapters
“Retail Success and Key Drivers,” (2006) (co-authors Dhruv Grewal, R. Krishnan and Jeanne Munger) in, Retailing in the 21st Century: Current and Future Trends;Murali Mantrala and Manfred Kraft (editors), New York, Berlin, Heidelberg: Springer, 2006. pp. 13-26
Edited Proceedings
Benchmarking Marketing’s Future, ( Co editor with Grewal, Dhruv and R. Krishnan, Proceedings of the American Marketing Association Summer Educators’ Conference, Chicago, IL: American Marketing Association (on a CD) 2006.
Developments in Marketing Science, (Co-editor with Dhruv Grewal) Proceedings of the Annual Conference of the Academy of Marketing Science, Vol XV1, 1993.
Proceedings
“The Effects of Wait Expectations, Store Atmosphere and Merchandise Value Perceptions on Store Patronage Intentions,” (co-authors: Dhruv Grewal, Julie Baker, and Glenn Voss.) Stanley C. Hollander Best Retailing Paper Award and M. Wayne Delozier Best Conference Paper Award, The 2002 Academy of Marketing Science Annual Conference
"Using Residual Income Analysis (RIA) to Make Merchandising Decisions", (co‑author Charles A. Ingene), presented at National Retail Merchants Association 74th Annual Convention, New York City, January, 1985, published in Retail Control, 53, No. 5, 27‑41, New York: National Retail Merchants Association.
"CMROI: A New View of Planning and Measuring Merchandising Performance", (co‑author Charles A. Ingene), 1982 Educators' Conference Proceedings, Chicago: American Marketing Association, 216‑19.
"Discounts for Cash Purchases Versus Credit Card Usage", Robert F. Lusch and William R. Darden, eds., Retail Patronage Theory: 1981 Workshop Proceedings, Norman, OK: Center for Economic Management Research, School of Business Administration, The University of Oklahoma, 27‑30.
"A Study of Selected Behaviors in the Purchasing of Consumer Services: Implications for Marketers", (co‑author Alan J. Dubinsky), Kenneth Bernhardt, et al., eds., The Changing Market Environment: New Theories and Applications, 1981 Educators' Conference Proceedings, Chicago: American Marketing Association, 58‑61.
"Application of Conjoint Measurement in Setting Customer Service Standards", (co‑author James Ginter), Jean‑Paul Leonardi, ed., Proceedings: Sixth International Research Seminar in Marketing, (Senanque, France: Fondation Natinonale Pour L'enseignement de la Gestion France, 1979).
Trade Publications
"Manager's Journal: So Long, Kmart Shoppers," (co-author Dhruv Grewal), The Wall Street Journal, January 28, 2002, pp. A14.
"How to Determine When to Take Markdowns and How Much They Should Be", Retail Control, January 1987, pp 34-48.
"An Examination of Specific Issues that Occur During the Development of a Quantity Discount Pricing Policy", (co‑author Robert A. Novack), Proceedings of the Annual Meetings, 2, 1985, Chicago: Council of Logistics Management, 389‑95.
"How to Determine Whether to Buy Direct or Through a Wholesaler", (co‑author Michael van Breda), Retail Control, 53, No. 9, June‑July, 1985, 35‑55.
"Using Residual Income Analysis (RIA) to Make Merchandising Decisions", (co‑author Charles A. Ingene), Retail Control, 53, No. 5, January, 1985, 27‑41.
"Improving Distribution Productivity with Customer Service Activities", Annual Conference Proceedings of the National Council of Physical Distribution Management, Chicago: NCPDM, 1979.
"Career Patterns in Distribution: Profile‑‑1977", (co‑author Bernard J. La Londe), 1977 Proceedings of the Annual Meetings of the National Council of Physical Distribution Management, Chicago: NCPDM, 1978, Reprinted in Distribution Worldwide, December, 1977, 31‑35.
"Customer Service: A Distributor‑Packer/Processor Perspective", (co‑author Bernard J. La Londe) Frozen Food Factbook and Directory, 1977 Edition, Hershey, Pennsylvania: National Frozen Food Association, Inc., 1977, 27‑47.
"Profile '76: An Industry Perspective", (co‑author Bernard J. La Londe) Warehousing Review, Vol. 5, Nos. 3, 4, and 5 (June‑July, July‑August, September‑October, 1976).
Other Publications
Book Review of Darden, William R. and Robert F. Lusch, eds., "Patronage Behavior and Retail Management", New York: North Holland, 1983, Journal of Retailing, 61, No. 2, Summer, 1985, 107‑8.
Book Review of Feldman, Elliot J., "A Practical Guide to the Conduct of Field Research in the Social Sciences", Boulder, Colorado: Westview Press, 1981, Journal of Marketing Research, 19, May, 1982, 278‑9.
"Everybody Ltd.", W. Wayne Talarzyk, Contemporary Cases in Marketing, 2nd Edition, Hinsdale, Illinois, The Dryden Press, 1979, 2‑8.
"Methodology for Improving Marketing Productivity Through Efficient Utilization of Customer Service Resources", unpublished doctoral dissertation, The Ohio State University, 1978.
Projects in Progress
Marketing (with Dhruv Grewal), an introduction to marketing textbook to be published by Irwin/McGraw-Hill, 2007.
“Strategies for Success in Retailing,” (co-authors Dhruv Grewal and R. Krishnan). Being revised for second round revision at ECR Journal.
Presentations (co-presenter’s name in italics if I was not part of the presentation.) “Writing for Academic Journals,” Academy of Marketing Science/American Collegiate Retail Association Conference, Orlando, September 2006, Keynote/Plenary Session.
“Journal of Retailing: The Review Process,” American Marketing Association Summer Educators’ Conference, Chicago, August 2006 (with Dhruv Grewal).
“The Journal of Retailing” Sheth-AMA Doctoral Consortium, University of Maryland, 2006 (Dhruv Grewal).
“Retailing Research in the 21st Century,” HEC Montreal, September 2005.
“Meet the Editors Session: The Journal of Retailing,” American Marketing Association Summer Educators’ Conference, San Francisco, July 2005 (Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing,” American Marketing Association/Sheth Foundation Doctoral Consortium, University of Connecticut, July 2005 (Dhruv Grewal).
“Everything You Always Wanted to Know about Publishing in The JR and the Retailing Area,” (Barry Babin), Keynote Speech, “Special International Retail Patronage Conference” Sponsored by The Academy of Marketing Science and the Reims Management School, Reims, France, June 2005.
“Meet the Editors Session: The Journal of Retailing,” The Academy of Marketing Science, Annual Conference, Tampa, May 2005, (Dhruv Grewal).
William Davidson Best Paper in Journal of Retailing, AMA Winter Educators’ Conference, February 2005 (with Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing,” American Marketers Association Winter Educators’ Conference, San Antonio, February 2005, (Dhruv Grewal).
William Davidson Best Paper in Journal of Retailing, AMA Summer Educators’ Conference, August 2004 (with Dhruv Grewal).
“Insights into Publishing: Perspectives of An Author, Reviewer and Editor,” Guest Lecture, Doctoral Seminar at Boston University, Spring 2004.
“Insights into Publishing: Perspectives of An Author, Reviewer and Editor,” BALAS (Business Association for Latin American Studies,) Babson College, Spring 2004
“Meet the Editors Session: The Journal of Retailing,” Academy of Marketing Science Conference, Vancouver, May 2004, (Dhruv Grewal).
“Strategies for Success in Retailing: Some Thoughts and an Opening Dialogue,” University of Arkansas Retailing Conference, February 2004, (Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing,” American Marketing Association Winter Educator’s Conference, Scottsdale, Arizona, February 2004, (Dhruv Grewal).
“Journal of Retailing: Research Avenues,” Ohio State University, November 2004 (Dhruv Grewal).
“Journal of Retailing: The Process and A Research Agenda,” American Marketing Association Summer Educators’ Conference, Boston, August 2004, (Dhruv Grewal).
“Journal of Retailing: Research Avenues,” University of Mississippi, March 2004 (Dhruv Grewal).
“Meet the Editors Session: “The Journal of Retailing,” American Marketing Association, Boston, August 2004 (with Dhruv Grewal.).
“Meet the Editors Session: “The Journal of Retailing,” Academy of Marketing Science, Vancouver, May 2004 (with Dhruv Grewal.).
“The Future of Retail Business Intelligence: Linking Customer Insights to Merchandise Planning,” panel participant, National Retail Federation (NRF), New York, January 2004.
“Meet the Editors Session: The Journal of Retailing,” Academy of Marketing Science/American Collegiate Retailing Association, Columbus Ohio, November, 2003 (with Dhruv Grewal).
Journal of Retailing Editorial Review Board Meeting and William Davidson Best Paper in Journal of Retailing, AMA Summer Educators’ Conference, August 2003 (with Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing,” Academy of Marketing Science, Washington D. C. 2003 (with Dhruv Grewal).
“Merchandising Optimization Techniques,” panel moderator at the National Retail Federation Conference, New York, 2003.
“New and Improved: Merchandise Management,” ACRA Conference, Montreal, Winter 2003. This was the keynote speech. (with Dhruv Grewal and Praveen Kopalle)
“Insights into Publishing: Perspectives of An Author, Reviewer and Editor,” St Gallen University, Doctoral Seminar in Research, Winter 2003. (with Dhruv Grewal)
“Insights into Publishing: Perspectives of An Author, Reviewer and Editor,” Boston University, Doctoral Seminar in Research, Winter 2003. (with Dhruv Grewal).
“Insights into Publishing: Perspectives of An Author, Reviewer and Editor,” Robert Mittlestaedt Doctoral Symposium, University of Nebraska, March 2003 (with Dhruv Grewal).
“Writing for Academic Publication” Babson Research Forum, December 2003.
“Insights into Publishing: Perspectives of An Author, Reviewer and Editor,” Society for Marketing Advances Doctoral Consortium, New Orleans, November 2003. Opening Talk for the SMA Doctoral Consortium. (with Dhruv Grewal).
“Retailing Research: Past, Present and Future,” Society for Marketing Advances Doctoral Consortium and Retailing Conference, New Orleans, November 2003. Luncheon Talk for the SMA Doctoral Consortium and the Retailing Conference. (with Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing” 2003 Association for Consumer Research, Toronto, October. (With Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing,” Academy of Marketing Science, Washington D. C. 2003 (with Dhruv Grewal). “The Journal of Retailing” Marketing Research Forum, Temple University 2003 (with Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing” 2003 American Marketing Association Winter, Orlando, FL (with Dhruv Grewal).
“The Journal of Retailing” Baruch College Marketing Research Forum, 2003 (with Dhruv Grewal).
“Managing an Academic Career,” Society for Marketing Advances, St. Petersburg, Florida, Fall 2002. This was the keynote luncheon speech.
“Meet the Editors Session: The Journal of Retailing,” Academy of Marketing Science, Florida, 2002, (with Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing,” Society for Marketing Advances, Florida 2002, (with Dhruv Grewal).
Journal of Retailing Editorial Review Board Meeting and William Davidson Best Paper in Journal of Retailing, AMA Summer Educators’ Conference, August 2002 (with Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing,” Academy for Consumer Research, Florida, 2002 (with Dhruv Grewal).
“Wait Expectations, Store Atmosphere and Gender Effects on Store Patronage Intentions,” 5th Colloque Etienne THIL, September 2002, La Rochelle, France (with Glenn Voss, Julie Baker and Dhruv Grewal).
“The Journal of Retailing” 2002 Sheth-AMA Doctoral Consortium, Emory University, Atlanta, GA (with Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing” 2002 Winter AMA Conference, Austin, TX (with Dhruv Grewal).
“Meet the Editors Session: The Journal of Retailing” 2002 Bentley College (with Dhruv Grewal).
Meet the Editors, 2002 Academy of Marketing Science Conference, Ft. Myers, FL.
“Journal of Retailing” 2001 Fordham University Pricing Conference, New York, NY (with Dhruv Grewal).
“Journal of Retailing” 2001 Council of Logistics Management Educators’ Conference, Kansas City (with Dhruv Grewal).
“Journal of Retailing” 2001 Logistics Doctoral Consortium, St. Louis (with Dhruv Grewal).
“Journal of Retailing” 2001 AMA Doctoral Consortium, University of Miami (with Dhruv Grewal.)
“The Influence of Internet-Retailing Factors on Price Expectations” 2001 Fordham University Pricing Conference, New York, NY (with Dhruv Grewal, Jeanne Munger, Michael Levy, and Gopal Iyer).
"The Role of Store Atmosphere, Customer Crowding and Retail Salespersons on Consumers' Perceptions of Waiting Time, Service Quality and Store Image." (With Julie Baker, Dhruv Grewal, and Glenn Voss), Academy of Marketing Science Conference in Florida in May 2002.
“Salespeople’s Affect toward Customers: Why should it be Important for Retailers?,” Southern Marketing Association Conference, Atlanta, Georgia, October 1999, with Arun Sharma.
Panel Discussion on the Future of Retailing Education and Research, Southern Marketing Association Conference, Atlanta, Georgia, October 1999.
“Developing a Winning Marketing Strategy,” Nashville, Tennessee, Sherwin Williams, Winter 1999.
“Developing a Sustainable Competitive Advantage, Denver, Colorado, IBM, Worldwide Retail Vision Workshop, October 1998.
“Global Retailing Strategies,” Santa Domingo, Dominican Republic, October 1998.
“Research Opportunities in Retailing,” 1998 AMA-Sheth Doctoral Consortium, University of Georgia.
“Competing with Large Multinational Retailers,” Banco Mayo Foundation, Buenos Aires, Argentina, May 1998.
“Globalization of U.S. Retailers”, 5th Argentine Marketing Congress, Argentinian Marketing Association, Buenos Aires, October 1997.
“Developing a Sustainable Competitive Advantage in the 21st Century,” 1997 AMS/ACRA Fifth Triennial Retailing Conference, St. Louis, October 1997.
“Technological Developments in Retailing Management and Research,” AMA Winter Educators’ Conference, February 1997.
“Legal Issues In Retail Pricing: New Developments in Reference Pricing and Resale Price Maintenance,” (co-author, Dhruv Grewal), Retail Patronage Conference, 1995, Baton Rouge, LA.
Panel Participant, "Retailing Education for the 21st Century," at Academy of Marketing Science/American Collegiate Retailing Association, Richmond, Virginia, October, 1994.
"A Retailing Research Agenda for the Twenty First Century" with Barton A. Weitz (University of Florida), presented at a special session on customer service in retailing for the AMA Summer Educator's Conference, 1992.
Keynote Panel Participant, "Integrating Financial Analysis Into Retailing Courses", Retail Patronage Conference, Louisiana State University, May 1989.
VI. UNIVERSITY INVOLVEMENT
At Babson College
Director, Retail Supply Chain Institute
Faculty contact for Retail Supply Chain Management Concentration
Marketing Department Scholarship Committee, 2005-2006
Honors Thesis Advisor, Eileen Holcomb
Faculty Compensation Committee 2005 to present
Board of Trustees, Marketing Committee 2003-2005.
Mentor Team Advisor for Museumshop.com
Revise e-commerce Career Path and web site
Marketing Faculty Recruiting Committee
Co-Director, Center for Business in a Networked Economy, 1999-2000.
Chair, Marketing Division Chair Search Committee, Fall 1999.
Babson College Strategy Session, December 16, 1999.
Marketing Division Strategic Vision Task Force, 1999-2000.
At University of Miami
Chair, Department of Marketing, 1988-1999
Masters Thesis Committee for Carolyn Cote, School of Communication, 1996
Masters Thesis Committee for Raena A. Latina, School of Communication, 1995
Highest Faculty Fundraiser at Alumni Telephone Campaign, 1993
Faculty Council to the School of Continuing Studies, 1992-1999
Curriculum Development Award Committee, 1990
Outstanding Research Award Committee, 1991
Strategic Retreat Committee, 1990
Faculty Task Force, 1990
Summer Research Grant ad hoc Committee, 1990
Ad hoc committee to evaluate Summer Research Grant activities at Comparable Universities, 1990
Les Barnes Chair in Logistics Management Search 1989-1990
School Council, 1989-1990
Dean's Search Committee, 1988-1990
Marketing Coordinator of Ph.D. Program, 1987
At Southern Methodist University
Executive Committee, 1987
Search Committee for Harold Simmons Distinguished Chair in Marketing, 1986-1987
Chairman, Academic Affairs Committee, 1986-1987
MBA Admissions Committee, 1984-1986
Search Committee for Director of International Programs and Director of Summer School, 1984-1986
Faculty Seminar on the Moral Society, 1984-1985
Vice Chairman, Academic Affairs Committee, 1981-1982
Search Committee for Director of MFA/MBA -- Arts Administration Program, 1981
Word Processing Committee, 1981-1982
Master of Science in Psychology Thesis Committee for Diane Warner, 1981
Academic Affairs Committee, 1980-1987
Marketing Club Advisor, 1975-1985
Undergraduate Program Advisory Group, 1979-1980
Vice Chairman, Student Personnel Committee, 1978-1979
VII. PROFESSIONAL ACTIVITIES
Co-Editor , Journal of Retailing, 2001-2006
Editorial Review Board for Journal of Retailing, 1982‑present.
Editorial Review Board for Journal of the Academy of Marketing Science, 1995-present.
Editorial Review Board for International Journal of Physical Distribution and Materials Management, 1982‑present.
Editorial Review Board, International Journal of Business Logistics, 1989-present.
Editorial Review Board, ECR Journal, 2003 to 2006.
Editorial Review Board, European Business Review, 2005-present.
Advisory Board, International Retailing and Marketing Review, 2005-present.
Co-Chair, American Marketing Association, Summer Educators’ Conference, Chicago, Summer 2006.
Co-Editor, Special Issue of Journal of Retailing on “Creating and Delivering Value Through Supply-Chain Management,” 2000, 76(winter) with Dhruv Grewal.
Retailing Track Chair, Summer AMA Educators’ Conference 2001.
Customer Service Track Chair, The Sixth Triennial AMS/ACRA Retailing Conference, November 2000, with Dhruv Grewal.
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