Galbraith, J. R. (1974). "Organization Design: An Information Processing View." Interfaces, 4: 28-36.

• more uncertainty, more info process
• dependent on handling non-routine acts
• slack, self-contained, vertical, lateral,

Lawrence, P. and J. Lorsch (1967). "Differentiation and Integration in Complex Organizations." Administrative Science Quarterly, 12: 1-30.

• balance differentiation and integration
• simpler tasks more formal, function of exposure to environment
• organizational performance determined by ability to cope with environment
• each subsystem differentiates w.r.t their exposure to environment

In Support of Lawrence & Lorsch -- exam question by Keith Rollag